Customer Care

Shipping Policies:

Domestic:

☀ Packages are shipped to the address provided by the buyer at checkout. Incorrect addresses + failed deliveries as a result are not the responsibility of the seller. If an item is returned to us and the buyer would like the item re-shipped, buyer will pay additional shipping fees.

☀ Order processing times vary based on demand, but are generally 3-5 business days after payment. You will be emailed upon shipment. We are not responsible for any shipping charges accrued due to incorrect shipping address entered during checkout

☀ Custom Orders' turnaround time will vary, but are generally 2-4 weeks. You will be emailed upon shipment. We are not responsible for any shipping charges accrued due to incorrect shipping address entered during checkout

International:

☀ International order processing times are 3-5 business days, but shipping times vary greatly. Once an item leaves our hands, we are not responsible for lost items.

☀ Customer is responsible for any and all customs fees.

☀ Packages are shipped to the address provided by the buyer at checkout. Incorrect addresses + failed deliveries as a results are not the responsibility of the seller. If an item is returned to us and the buyer would like the item re-shipped, buyer will pay additional shipping fees.

 

Refund Policy:

☀ Returned products may be exchanged for store credit within 10 days of receipt. Returned products must be in original packaging. Store credit will be issued upon receipt of product. Email blair@ainsleyandelaine.com for return/exchange information.


☀ No refunds will be issued for missing packages due to incorrect shipping address.

☀ No refunds for custom work, no exceptions.

Please Note:

☀ Ainsley & Elaine holds copyright to all designs, illustrations and images. They are for my personal use and may not be redistributed, resold or copied without my consent.

☀ We reserve the right to cancel any orders that have used a discount code that is not eligible for their purchase

☀ Please contact us immediately after purchase to cancel an order. Custom orders can only be cancelled within 24 hours of purchase.